Your privacy at Atlas House

Atlas House is committed to handling your personal information carefully, lawfully and transparently.

For data-protection purposes, the controller is:

Dale Rae trading as Atlas House Pharmacist Independent Prescriber GPhC registration: 2200354 Business address: 7 Bell Yard, London, WC2A 2JR Email: hello@atlashouse.health

This notice explains what information we may collect, why we use it, who we may share it with, how long we keep it and the rights you have.

When you use the Atlas House website or contact us, we may collect information including:

• your name
• email address
• telephone number
• the service you are interested in
• information you choose to provide in an enquiry or communication
• records of communications with you
• basic technical information generated by website hosting/security systems, such as IP address, browser or device information

If you go on to receive clinical care from Atlas House, we may separately collect information needed to assess and provide your care. This can include health information, medical and medication history, consultation information, clinical notes, treatment information and relevant correspondence.

Health information receives additional protection under data-protection law.

Please do not include detailed medical or sensitive health information in the general website enquiry form. Where clinical information is required, we will collect it through an appropriate clinical process.

We may use personal information to:

• respond to enquiries
• arrange or manage consultations
• provide services you have requested
• assess and provide appropriate clinical care where applicable
• maintain appropriate clinical and business records
• communicate with you about your care or enquiry
• operate, secure and maintain the Atlas House website
• meet professional, regulatory, legal and safeguarding obligations
• handle complaints, concerns or legal claims

We do not sell your personal information.

Depending on the circumstances, our lawful bases may include:

Contract / steps before entering a contract: for example where you enquire about or receive an Atlas House service.

Legal obligation: where information is required to meet applicable legal or professional obligations.

Legitimate interests: where necessary to operate and protect Atlas House, manage enquiries/services and maintain appropriate business administration, provided those interests are not overridden by your rights.

Where health information is processed in connection with healthcare or treatment, an appropriate special-category condition under UK data-protection law will also be required, including where applicable the condition relating to health or social care.

Where consent is the appropriate legal basis, consent can be withdrawn. Withdrawal does not affect earlier lawful processing.

We only share information where there is an appropriate reason.

This may include:

• website hosting/technical service providers
• email and communications providers
• healthcare professionals/providers involved in your care where necessary
• a dispensing provider where necessary to fulfil an appropriate prescription
• professional advisers, insurers or indemnity providers where required
• regulators, public authorities, law-enforcement bodies or courts where required or permitted by law

Current website/communications infrastructure may include:

Netlify — website hosting/form infrastructure Zoho — email

If you contact Atlas House through WhatsApp or Instagram, your use of those services is also subject to those providers' privacy practices.

Some technology providers may process information outside the United Kingdom.

Where this occurs, Atlas House will take appropriate steps to ensure a lawful transfer mechanism and safeguards apply where required.

Information is retained only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant professional, regulatory, legal, insurance and record-keeping obligations.

General enquiries that do not develop into an ongoing service will be retained for a proportionate administration/follow-up period.

Where an enquiry develops into clinical care, relevant information may become part of the clinical record and be retained in accordance with applicable clinical, professional and legal requirements.

Atlas House uses appropriate organisational and technical measures to protect personal information against unauthorised access, alteration, loss or disclosure.

No online system can be guaranteed to be completely secure.

Please avoid sending detailed clinical or highly sensitive information through the general website form.

Depending on the circumstances, you may have rights to:

• access your personal information
• correct inaccurate information
• request erasure in certain circumstances
• restrict processing in certain circumstances
• object to certain processing
• receive certain information in portable form
• withdraw consent where consent is relied upon

These rights are not absolute.

Contact:

hello@atlashouse.health

Atlas House does not use the public website to make solely automated clinical decisions.

Clinical decisions are made by an appropriately qualified healthcare professional.

Contact Atlas House first:

hello@atlashouse.health

You may also raise a concern with the Information Commissioner's Office.

We may update this notice when our services, technology or obligations change.

The current version will be published on this website.