How can we help?

Choose Start Your Journey, select a service and explore how it works. Online assessments begin in your private patient account. For in-person aesthetic procedures or a question before joining, contact the team.

Explore weight management, hair health, nutrition, aesthetics, erection difficulties, early ejaculation, period delay, altitude travel and testosterone assessment. Testosterone assessment starts with an enquiry. One Atlas House account can hold more than one service.

We respond within 24 hours. Your clinician may ask for supporting evidence, further information or a conversation, so a complete review or treatment can take longer. There is no payment before clinical review. If treatment is suitable, we explain the plan and costs before you choose whether to proceed.

There is no payment before clinical review, and no Atlas House treatment fee if treatment is not suitable. Consultation and prescription fees are included in our weight-management pen prices. For other prescription-only services, each new or repeat request has a consultation / prescription fee, including one medicine if clinically appropriate. Additional medicines on the same prescription have an additional fee; the current fees page sets out the amounts. Your pharmacy charges separately for medicine, dispensing and any delivery. Any separate charges are confirmed before payment. Personalised nutrition plans are £95, fresh menus £45 and an optional 15-minute video discussion £25. Aesthetic services are quoted individually.

Yes. Sign in to view your services, complete an assessment, share requested evidence securely and message your team.

Yes. Your patient homepage shows your services together. Open a service to see its assessment, supporting evidence, review and plan. Each treatment decision is considered individually.

Yes. Atlas House can support people who are approaching their goal weight or looking to maintain progress after weight loss. The most appropriate approach is considered individually.

There is no Atlas House treatment fee if our clinical review finds treatment is not suitable. External blood tests are a separate service and may need paying for before your review. Any prescription depends on an individual clinical assessment.

Use your secure patient portal for medical history, requested photographs, videos and identity documents. Keep the public contact form and WhatsApp enquiries general. Portal messages are not an emergency service.

Use Patient Login to continue with your existing account. Your patient homepage shows your services and the next steps for each one.

Check the email address you used and look in your junk or spam folder. If you are joining with an existing patient record, use Activate your account. If you already have a password, use Sign in or Reset your password in the account links above. If access still fails, contact the team. Keep your general enquiry free of medical information or identity documents.

Check the contact details held in your patient account. If anything needs correcting or you cannot update it, message the team through the portal so the right record can be reviewed.

No payment before clinical review. If treatment is suitable and you choose to proceed, the team confirms the fee and provides bank-transfer details privately. Your chosen pharmacy charges separately for medicine, dispensing and any delivery. For prescription-only services outside weight-management pens, each new or repeat request has a consultation / prescription fee, with an additional fee for each further medicine on the same prescription. See the current fees page. Consultation and prescription fees for our weight-management pens are already included in the quoted pen price.

Your dispensing pharmacy confirms its supply charges and delivery or collection arrangements. If Atlas House is arranging treatment with a pharmacy partner, ask the team to confirm what is included before payment.

We respond to assessments, patient messages and general enquiries within 24 hours. A response may ask for more information; tests, a complete clinical review or treatment can take longer. Your clinician explains any follow-up. Portal messages are not an emergency service.