ATLAS HOUSENAVIGATE YOUR HEALTH

A LITTLE CLARITY

Questions,
answered.

Some useful answers before you begin.

How do I start my journey?

Choose Start Your Journey, select a service and explore how it works. Online assessments begin in your private patient account. For in-person aesthetic procedures or a question before joining, contact the team.

Which services are available?

Explore weight management, hair health, nutrition, aesthetics, erection difficulties, early ejaculation, period delay, altitude travel and testosterone assessment. Testosterone assessment starts with an enquiry. One Atlas House account can hold more than one service.

What happens after I submit an assessment?

We respond within 24 hours. Your clinician may ask for supporting evidence, further information or a conversation, so a complete review or treatment can take longer. There is no payment before clinical review. If treatment is suitable, we explain the plan and costs before you choose whether to proceed.

What will I pay?

There is no payment before clinical review, and no Atlas House treatment fee if treatment is not suitable. Consultation and prescription fees are included in our weight-management pen prices. For other prescription-only services, each new or repeat request has a consultation / prescription fee, including one medicine if clinically appropriate. Additional medicines on the same prescription have an additional fee; the current fees page sets out the amounts. Your pharmacy charges separately for medicine, dispensing and any delivery. Any separate charges are confirmed before payment. Personalised nutrition plans are £95, fresh menus £45 and an optional 15-minute video discussion £25. Aesthetic services are quoted individually. See fees and examples

Is the patient portal available?

Yes. Sign in to view your services, complete an assessment, share requested evidence securely and message your team. Patient Login

Can I use more than one service?

Yes. Your patient homepage shows your services together. Open a service to see its assessment, supporting evidence, review and plan. Each treatment decision is considered individually.

Can Atlas House help with weight maintenance?

Yes. Atlas House can support people who are approaching their goal weight or looking to maintain progress after weight loss. The most appropriate approach is considered individually.

What if treatment is not suitable?

There is no Atlas House treatment fee if our clinical review finds treatment is not suitable. External blood tests are a separate service and may need paying for before your review. Any prescription depends on an individual clinical assessment. Read the patient guide

Where should I send medical information?

Use your secure patient portal for medical history, requested photographs, videos and identity documents. Keep the public contact form and WhatsApp enquiries general. Portal messages are not an emergency service.

Golden evening light over the sea and coastal hills